Review your landlord/letting agent in Norwich

Recent reviews:
★ ★ ★ ★ ★
Anonymous reviewed Hilary Faunch
01/12/2017

Hilary has got to be one of the best landlords/ladies in Norwich. Her houses are spotlessly clean and nicely decorated, but more importantly Hilary seems to always be willing to come round and sort out any problems like breakages and faulty appliances. She's very understanding and always gives good notice of when/if she'll be popping round. 10/10 would recommend.

★ ★ ★ ★ ★
Anonymous reviewed Blue Sky Lettings
29/11/2017

Really nice on the phone but useless at actually doing anything we were told the lawn would be mowed once a month, we're still waiting, it's December now and doesn't look it'll be done anytime soon. Our move in date was delayed by 2 weeks by a spontaneous damp problem that just "appeared" on our move in date. when we finally got to move into OUR house we had an average of 2 workmen in a day.

★ ★ ★ ★
Anonymous reviewed Melanie Estates (Century 21)
29/11/2017

I wish I could give minus stars, an absolutely awful, rude, lying estate agents. DO NOT GO WITH THEM, do everything you can to change. When we moved into our house it hadn't been cleaned there was mould and damp everywhere and was very dirty. They never came out to see it and refused to clean it until our parents got involved and threatened to withhold rent. They never respond. JUST AWFUL

★ ★ ★ ★ ★
Anonymous reviewed Norwich Student Lettings
28/11/2017

Best in Norwich. Jo is so helpful with all issues, houses are well kept.

★ ★ ★ ★
Anonymous reviewed abbotFox
26/11/2017

Awful estate agent - would not recommend at all. Terrible at communicating > Take months to sort out any issues that you have with the house. Rude and unhelpful when you do manage to get in contact with them Over excessive agency fees just to take the house off the market

★ ★ ★ ★ ★
Anonymous reviewed Waterfield Properties
26/11/2017

Very responsive to any issues we had and replaced broken things promptly and having bills included is a blessing. House was absolutely fantastic, and they deducted from the security deposit reasonably (think mine was £10 for cleaning)

★ ★ ★ ★
Anonymous reviewed William H Brown
26/11/2017

If you are reading these reviews because you are deciding whether to use William H Brown or not, I am strongly recommending that you don't. This is your warning. Inventory check received two months late, hundreds and hundreds of pounds of hidden costs, extremely rude and incompetent staff, accusations that we have not made our rent/deposit payments. Just don't use them.

★ ★ ★ ★
Anonymous reviewed Halls of Residence
26/11/2017

Avoid at all costs! I would leave minus stars if that was an option!! House was extremely dirty when we got the keys, they refused to clean it, although the landlord is nice enough the agent is very rude and unhelpful. We have mould everywhere. I will leave it there but could write pages... Overall a nightmare.

★ ★ ★ ★ ★
Anonymous reviewed Robin Green Homes
26/11/2017

We had a gross house in 2nd year so moving into Robin's clean, spacious, light and airy property on Winter Road was a dream. He was super attentive and any complaints we had were sorted within 24 hours. Our rent was reasonable, he was always helpful and the house was great. 10/10 landlord, would use again

★ ★ ★ ★
Anonymous reviewed Purple Property
26/11/2017

The landlord's name is Matt Lessiter. We moved into our 5 bed house on Dereham Road and the beds were disgusting, broken and old, I slept on our (also broken) couch for the first three weeks of moving in because my bed had actual springs poking out of the mattress and left bruises on my body. There was damp/mould everywhere that he never addressed. Just an all round shit show

★ ★ ★ ★ ★
Anonymous reviewed Prolet
26/11/2017

Poor but tolerable experience. On one occasion a house inspector SMASHED OPEN MY LOCK to see the room as I forgot to unlock it before bed, also SWEAR I heard them lookin through my drawers. Despite the house being spotless, we got one moving out charge for removing the previous tenants rubbish (which they repeatedly promised to take). Pros - didn’t bother us that often, did fix some things.

★ ★ ★ ★ ★
Anonymous reviewed Norwich Student Lettings
26/11/2017

Have been so helpful and friendly. Any issues are solved immediately as the landlord is very responsive. When there are issues with people wanting to move out, Jo is very helpful with advice on how to attract another tennent.

★ ★ ★ ★
Anonymous reviewed Melanie Estates (Century 21)
25/11/2017

I would leave 0 stars if I could. They are an absolute nightmare and have been from the day we moved in. For example, I didn't have a doorknob on my bedroom door- I can go on but this will become an essay. Difficult to communicate with and agency fees are through the roof.

★ ★ ★ ★ ★
Anonymous reviewed ueahousing.com
25/11/2017

These guys are fab, would recommend to everyone. Have houses around the bowthorpe area which are all really good sizes and they fix any issues/broken things pretty much on the same day, as well as being really pleasant !

★ ★ ★ ★ ★
Anonymous reviewed Carvels Lettings
25/11/2017

Really helpful & friendly staff and a lovely home 10 minutes from uea - £295 pppm which seems about the average. Any problems we've had have been responded to within minutes and fixed promptly, always for free.

★ ★ ★ ★
Anonymous reviewed Alexander & Co
25/11/2017

All I'm gonna say is that we received our deposit back 2.5 months after our tenancy ended.

★ ★ ★ ★
Anonymous reviewed Market Square Properties / East Properties
25/11/2017

Upon spending 3 days fully cleaning our house spotlessly with the help of all our parents. We were fined a £500 cleaning bill for not removing the oven turndials and cleaning behind them, and also cobwebs behind the fridge and the wall only visible once moving the fridge. MONEY HUNTING SCUM - avoid, clear you will never get your deposit back whatever you do. Shame as all houses are lovely.

★ ★ ★ ★ ★
Anonymous reviewed Carvels Lettings
25/11/2017

Crap! Our 5th housemate moved out and they sent all five of us an email asking for money for the washing machine to be repaired. Us 4 remaining tenants paid our bit only to receive an incredibly rude email implying we were nasty for expecting the fifth housemate to pay her bit! We pointed out that they had included the 5th tenant in the email and were ignored. Useless !

★ ★ ★ ★
Anonymous reviewed Nicholas Humphreys
25/11/2017

We got told our bills were included in our rent which was the primary reason why we decided to move in. 5 months into our contract this apparently is no longer the case, however they didn't decide to tell us until we had to pay late payment fees to the utility company. They've barely fixed anything and we're now stuck with one fridge/freezer for eight people. Avoid at all costs.

★ ★ ★ ★ ★
Anonymous reviewed Haart
25/11/2017

The house is nice but the agents themselves are useless, signing all the forms and guarantor stuff was the biggest headache of my life because the agents were so incompetent it took ages to sort anything.

★ ★ ★ ★
Anonymous reviewed Melanie Estates (Century 21)
25/11/2017

Century 21 is headed by a man who used to run Elite Property Solutions - another estate agents that went under!! Do not recommend, they'll stitch you up.

★ ★ ★ ★
Anonymous reviewed abbotFox
25/11/2017

Absolutely rubbish. The heating and hot water have broken three times since the start of the acamdenic year. Abbotfox took a week each time to sort out a mechanic. The microwave took 2 weeks to be replaced and was broken upon moving in. The keys were not available to pick up although I confirmed the keys were ready to pick up the day before and when arriving did not fit the lock. Worst agency ever

★ ★ ★ ★
Anonymous reviewed abbotFox
25/11/2017

Abbotfox are the most difficult estate agents to deal with in the world. Before we got our house it was so hard to book viewings with them because they were so unorganised, they were rude on the phone/by email and unfriendly when they met you in person - constantly rushing you round the houses you wanted to see! House was a state when we got it and the inventory was wrong and keys weren’t ready

★ ★ ★ ★
Anonymous reviewed Melanie Estates (Century 21)
25/11/2017

Worst people I have ever had to deal with! Disgustingly rude to their customers and do not care about anything at all sending nasty emails if things aren’t done on time. Also watch for false advertisement!! Just because it says it has a ‘double bedroom’ that doesn’t mean you’ll get a double bed in it!

★ ★ ★ ★ ★
Anonymous reviewed Norwich Accomodation Agency
25/11/2017

Absolutely amazing estate agents. We’ve had a few problems with the house (just through old age and the neighbours rebuilding) and they’ve been so quick and efficient when dealing with it. They’re always responsive to emails and extremely supportive with students, particuarly if it is your first time renting.

★ ★ ★ ★ ★
Anonymous reviewed Waterfield Properties
25/11/2017

Cannot fault these landlords. If you have any problems they come and sort it the same day/very soon. They are very friendly and their houses are lovely and affordable. They include bills in the rent price of their houses and so this saves a lot of hassle.

★ ★ ★ ★ ★
Anonymous reviewed William H Brown
25/11/2017

Putting the overpriced, cold, & tiny house aside - £350 a month (not inc. bills) for a house with two broken chairs & my box room where the door couldn't fully open - massively overcharged us with agency fees, & proceeded to make it as difficult as humanly possible for me to move out! They refused to give my deposit back & told me I had to take the 'risk' of getting it directly from the new tenant

★ ★ ★ ★ ★
Anonymous reviewed ueahousing.com
25/11/2017

A family student housing business, they are always friendly and polite and have with very fair pricing. The house is relatively large and in good condition, and any issues we have had have been sorted quickly (mostly) and always for free. Having stayed in the same house for two years, we know our landlord well and would definitely recommend.

★ ★ ★ ★
Anonymous reviewed Prolet
25/11/2017

So far so good! Always respond to emails quickly and have fixed everything that has been broken within a couple of days- very impressed! (have had 3 new matresses, new shower, new washing machine- all since september!)

★ ★ ★ ★ ★
Anonymous reviewed I’M Your Property Group
25/11/2017

Horrendous. Had so many issues which they are still yet to rectify. They are a nightmare to get hold of

★ ★ ★ ★
Anonymous reviewed Melanie Estates (Century 21)
25/11/2017

Most awful estate agent I have ever experienced. They ask you for huge deposits and lots of paper work, they then lose your paper work and ask for it again and say they will charge you if it’s not given to them. Very unorganised and have the worst customer service ever. They do not sort out problems, the house we moved into was dirty and had not been cleaned. AVOID AT ALL COSTS - rating of score 0

★ ★ ★ ★
Anonymous reviewed abbotFox
25/11/2017

Awful. We had a nightmare with them last year. They charge extortionate agency fees 200£+ and you get absolutely no service help from them. Our house was covered with mould to the point the council had to get involved. They entered our house moving things around without telling us they were there making us think we'd been burgled. Do NOT go with them they don't care about students atall!

★ ★ ★ ★
Anonymous reviewed student-home.co.uk
25/11/2017

Overall quick response to major problems with heating or ovens. Have not had an issue with them. House was not clean at all when we moved in, took several days to clean well. Furniture is fairly sturdy, although not modern and does need a lick of paint. Floors are all wooden (useful when spillages occur) although colder in winter. Would recommend our landlord and no agency fees to pay.

★ ★ ★ ★
Anonymous reviewed Melanie Estates (Century 21)
25/11/2017

Shocking estate agents, from day 1 we've had issues with miscommunication and them delivering false promises in getting issues resolved in the house. In communications with them, their lack of maturity is evident and inappropriate. I've heard issues along the same lines from other students. Avoid if possible.

★ ★ ★ ★ ★
Anonymous reviewed Kent Property Management
25/11/2017

Very friendly staff who are helpful and pleasant to work with. However, fixing of items took ages at times. We had a toilet that wouldn't flush, a broken washing machine, broken boiler/heating, and all of it took a week or more to get fixed. I do think the issue may have been the landlord, not Kent Management, as he insisted on fixing it himself despite never being in the area.

★ ★ ★ ★
Anonymous reviewed Purple Property
25/11/2017

Was on HomeRun with a couple properties along Dereham Road, the whole place was a total disaster from the day we arrived (mold, dirt, broken bed...) Landlord was awful. Avoid.

★ ★ ★ ★
Anonymous reviewed Carvels Lettings
25/11/2017

Overall good, respond quickly and the house was in a good state. Items were fixed quickly in general.

★ ★ ★ ★
Anonymous reviewed William H Brown
25/11/2017

Would recommend chasing them up a lot in the paperwork/ID stage but they get there in the end. Maintenance team are very helpful and friendly.

★ ★ ★ ★
Anonymous reviewed Glenfield Real Estate
25/11/2017

Quite pricey but you really do get a lot of luxury. The landlords are amazing, friendly and helpful, they get everything sorted asap and we were never charged for anything that needed sorting, even if it was our fault! They took £150 from our deposit but all for very reasonable things, like the state we left the oven or carpet in. Would be 5 stars if not for the price